For any cancellation of an order (in whole or in part) you should send an e-mail to or even better call us directly at 210 5125347. This feature is offered to you until we inform you about the shipment of your order. Cancellation is not possible after this time.

Please note that you can always cancel your reservation and we will always refund your money in full, as long as you do so 48 hours before the due date and time of receipt.

However, if you wish to cancel your reservation less than 48 hours before your date and time of receipt, we will refund any amount charged for your reservation with only a € 50 cancellation fee.

Advance payments under € 50 will not be refunded for cancellations made less than 48 hours before the date and time of receipt

Please note that we do not refund any amount for non-appearance (you must show up to pick up the exact time stated on the booking ticket) or for not providing the correct documentation (coupon, driving license / s, credit card, etc.) .

Unpaid reservations are automatically canceled after 48 hours.


A Drive reserves the right to add, remove or make other changes to the Online Store and the information and / or services provided through it, as well as changes in the ways of seeking information, at its sole discretion. A Drive takes all appropriate measures to ensure that access to the Online Store and its services is, as far as possible, continuous and uninterrupted except in exceptional circumstances or reasons of force majeure which make its operation impossible. However, it reserves the reasonable right to terminate the operation of the Online Store and / or the individual services for the performance of system maintenance work without prior notice to the user. This Website also contains links to other Websites which are not managed by A Drive (the “Linked Websites”). A Drive can not control the Linked Websites, nor does it guarantee the relevance, correctness, legality, completeness or quality of their content and does not accept responsibility for them or for any loss or damage that may result from their use. When you use the Linked Websites, the Terms and Conditions of each web page apply accordingly.

  • We will not be held responsible and will not refund any amount paid to us in any of the following cases (as an indication):
  • If you do not show up to pick up the vehicle or show up too late
  • If you decide to return the vehicle in less than the days you have booked with us
  • If the car rental provider tells us that you have used or want to use the vehicle against the rental conditions of the carrier
  • If you show up at the point of receipt and appear to be under the influence of alcohol or other drugs
  • If you do not notify us immediately, if any problem (even the smallest) occurs at the point of receipt
  • If you agree to any additional charges with your car rental provider, such as, for example, additional rental days, additional insurance, additional drivers are permitted
  • If the Car Rental Provider charges for violating the Provider’s rules
  • If there is a reasonable delay at the point of receipt